The Ultimate 5-in-1 Steam Cleaner
Returns
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Returns
30 Day Money Back Guarantee
Your satisfaction is our guaranteed. If you're not 100% satisfied with your purchase, simply contact our Customer Service department at http://support.thane.com/ within 30 days of delivery for a Return Merchandise Authorization (RMA) number. All refund are less all shipping and handling.

This policy applies to products purchased directly from Thane USA and if you purchased from a retail store or Amazon, please refer to the their return policy.

Thane USA Inc accepts returns of merchandise only under the following conditions:
  • You must receive a RMA number from Thane before shipping the product to us.
  • The merchandise must be returned within the Satisfaction Period specified, 30 days from receipt of purchase
  • Products returned without a RMA number will not be refunded or credited and will be discarded.
  • Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.
  • Products must be returned undamaged in suitable packaging (preferably original cartons).
  • Must be in original condition with all accessories and materials included.
  • Refunds do not include shipping and handling or assembly fees.
Thane USA, Inc. is NOT responsible for any uninsured items lost in transit or costs incurred by the purchaser to return the product.

Unauthorized Returns
Thane USA Inc. defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by Thane. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause Thane to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and Thane will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.

Order Cancellation Policy
Your order begins processing as soon as you click the "PLACE YOUR ORDER!" button. After submission, you have 1 hour from placing your order to having your order canceled. Once your order has been placed, you will receive an email order confirmation with access to our self-serve platform. You must register to gain access to the platform, once you have registered, select the order which requires cancellation and select “request help”. Please describe the reason for cancellation. Once the request has been received, your order will be canceled, and you will be notified. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process can not be stopped.

If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our 30 return policy.
*Offer Details: Special TV Offer H2O Mop™ HD for one easy payment of $149.85 + FREE S&H with or 3 payments of $49.95 + FREE S&H charged in 30 day intervals to the payment account you provide today. 


**Controlled lab testing has shown that when applied for up to 15 seconds, the H2O HD Steam Cleaner can kill between 82% to 99.9% of certain bacteria and viruses. Efficacy varies according to surface tested. † Over 12 million "H2O" series steam cleaners have been sold in over 80 countries.


H2O Mop® HD™ and related logos and variations are trademarks or registered trademarks, in Canada and/or other countries, of Thane IP Limited and/or its affiliated companies. *Always check your floor manufacturer’s cleaning instructions before using this product. 


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